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Terms of Service

Effective Date: March 31, 2026

Last updated: 26 October 2026 (Australian Bank Feeds)

These Terms of Service ("Terms") govern your access to and use of the SoloOp mobile application, web dashboard, and related services (collectively, the "Service"), operated by SoloOp ("we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.

If your account is in the United States, or you buy SoloOp Paid or use US Bank Feeds, your agreement is with THE DU VERGIER FAMILY LLC, a Delaware limited liability company, and "SoloOp", "we", "us" and "our" mean that company for your account.

If you do not agree to these Terms, do not use the Service.

1. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement and have the legal capacity to enter into a binding agreement.

2. Description of the Service

SoloOp provides a field service management platform for solo operators and small service-based businesses, including:

  • Smart route-based scheduling and job management
  • Client management and communication
  • Invoicing, quoting, and payment collection
  • AutoPay and recurring billing
  • Weather-aware rescheduling
  • Expense tracking with receipt scanning
  • A web-based admin dashboard and client/accountant portals

The Service is provided "as is" and may change, improve, or be modified at any time.

Address search uses Google Maps Platform. When using those features, you are also subject to the Google Maps / Google Earth Additional Terms of Service and Google Privacy Policy. Check the selected address before saving it; suggestions do not guarantee the correct service location.

3. Accounts and Access

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activity that occurs under your account.
  • You agree to provide accurate and complete information when creating your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

4. Pricing and Payments

  • SoloOp core tools are free. Optional paid services, where offered, have their own stated subscription price.
  • When clients pay online by card or AutoPay, a processing fee applies. For Australian businesses from 1 October 2026, no surcharge is added to the client's invoice: the client pays the invoice amount and the fee comes from the operator's payout.
  • In other regions, you may choose to pass the processing fee to the client or absorb it, subject to the available payment method and local rules.
  • Card fees, per payment: United States 2.9% + $1.00. Australia 1.7% + A$1.30, or 1.7% + A$0.80 for invoices under A$50. The reduced fixed fee for small invoices applies in Australia only. Rates for other regions, and bank payment rates and caps, are listed on the pricing page.
  • Where you choose to add the card processing fee to a client's invoice, it is shown on the invoice as its own line. Surcharging on card payments is regulated. Card network rules and some state laws limit or prohibit it, for example by capping the amount, allowing it on credit cards only, or banning it in certain states. You are responsible for making sure that the way you use this option complies with the laws and card network rules that apply to you and your clients, and you should turn it off where it is not permitted. Stripe publishes its surcharging guidance.
  • SoloOp does not calculate, collect or remit tax for you. You set the tax rate that appears on your invoices, and you are responsible for charging, reporting and paying any tax that applies to your business.
  • Cash and direct bank transfers recorded outside SoloOp payment processing carry no SoloOp processing fee. Bank payments processed through SoloOp may carry a fee.
  • Pricing structure, fee rates, and features may change with reasonable notice.

5. Payment Processing and Stripe Connect

Card payments and AutoPay are processed by Stripe, a third-party payment processor. When you onboard with Stripe Connect, you create a Stripe account linked to your SoloOp account.

  • SoloOp never holds or has direct access to your funds. Stripe processes the payment and deposits it into your nominated bank account.
  • Your use of Stripe is subject to Stripe's Connected Account Agreement.
  • AutoPay allows your clients to authorise recurring payments against a saved payment method. You are responsible for ensuring your clients understand and consent to AutoPay before enabling it on their account.

6. SoloOp Paid (United States)

SoloOp Paid is an optional subscription for accounts in the United States. Where it is offered:

  • The launch price for new subscriptions is US$29 a month. Keep that monthly rate while continuously subscribed to the same plan. If you cancel and later rejoin, the price available at that time applies.
  • Existing US$19 founding subscriptions and previously issued founding-rate invitations are honoured. Existing founding subscribers retain the return rights previously offered to them. Your account confirms any reserved rate before checkout; the founding offer is closed to new customers.
  • Paid includes Bank Feeds and a lower card processing fee (a fixed $0.30 per card payment instead of $1.00). Full details are on the pricing page.
  • You subscribe on solo-op.com, not inside the mobile app. Payments for SoloOp Paid are processed by Stripe and charged to the payment method you provide, monthly in advance. You can update your card or cancel from the billing page linked from your SoloOp account.
  • You can cancel at any time. After you cancel, Paid stays active until the end of the billing period you have already paid for. We do not refund amounts already paid, including for part of a billing period.
  • If a payment fails, Stripe retries it. If it is still unpaid after a grace period of 21 days, your Paid features switch off and Bank Feeds is disconnected. The core SoloOp tools stay free and keep working.
  • Prices for new subscriptions and what Paid includes may change. The launch-rate promise above applies while you remain continuously subscribed to the same plan. We will give reasonable notice of changes affecting your subscription.
  • Prices are in US dollars.

7. Bank Feeds

Bank Feeds is available to US accounts on SoloOp Paid. It lets you connect a business bank account so SoloOp can match deposits to your invoices.

  • You connect your bank through Stripe Financial Connections, using Stripe's own connection screen. By connecting, you authorise Stripe to share the account's balances and transactions with SoloOp. Bank Feeds is read-only. It cannot move money, and SoloOp does not see or store your online banking password.
  • SoloOp suggests matches between deposits and invoices. Depending on your settings, it may mark an invoice as paid automatically when a deposit clearly matches it, and you can undo that. You are responsible for reviewing matches and for the accuracy of your records.
  • Bank Feeds depends on Stripe and on your bank. A connection can fail, lag or need to be reconnected, and we do not guarantee that every transaction is captured or shown on time.
  • Matches and summaries are a bookkeeping convenience. They are not accounting, tax or legal advice.
  • You can disconnect a bank account at any time in the app. When you disconnect, or when your SoloOp Paid plan ends or you delete your account, SoloOp disconnects the account at Stripe and deletes its copy of the transactions and balances. A short record of the institution name, the last four digits and the disconnect date is kept so your history can show that the account was disconnected.
  • See the Privacy Policy for how bank data is handled.

Australia. When you connect your business bank account to Australian Bank Feeds, your bank data is shared through our open-banking provider with Du Vergier Pty Ltd (ABN 36 703 412 837), trading as SoloOp, as the recipient. SoloOp uses it to match the payments your clients send by bank transfer to your invoices. The connection is read-only, so SoloOp cannot move money. You can stop sharing at any time by disconnecting your bank in the app.

8. Data and User Content

  • You retain ownership of all data you enter into the Service (including client names, addresses, job details, invoices, and notes).
  • By using the Service, you grant us a limited licence to store, process, and display this data solely for the purpose of operating and improving the Service.
  • We do not claim ownership of your business data.
  • You are responsible for the accuracy of the data you enter, including client contact details, pricing, and tax information.
  • You may export your data at any time via the CSV export features in the app and web dashboard.

9. Acceptable Use

You agree not to:

  • Use the Service for unlawful purposes
  • Attempt to gain unauthorised access to the system
  • Interfere with or disrupt the Service
  • Upload malicious code or harmful content
  • Use the Service to send unsolicited communications to individuals who have not engaged your services

We reserve the right to investigate and take action against misuse.

10. Availability and Support

We strive to keep the Service available and reliable, but do not guarantee uninterrupted or error-free operation.

We may perform maintenance, updates, or changes that temporarily affect availability.

11. Termination

  • You may stop using the Service at any time.
  • We may suspend or terminate access if you breach these Terms or misuse the Service.

Upon termination:

  • You may lose access to the Service
  • Your data may be retained for a reasonable period to comply with legal obligations
  • You may request deletion of your data by contacting us

12. Disclaimer of Warranties

The Service is provided "as is" and "as available".

We disclaim all warranties, express or implied, including fitness for a particular purpose, reliability, or availability.

13. Limitation of Liability

To the maximum extent permitted by law, SoloOp shall not be liable for:

  • Loss of profits, revenue, or business
  • Data loss
  • Indirect, incidental, or consequential damages

Our total liability shall not exceed the total processing fees attributable to your account in the preceding 12 months or, if greater, the SoloOp Paid subscription fees you paid in that period.

14. Governing Law

If your account is in the United States, or you buy SoloOp Paid or use Bank Feeds, these Terms are governed by the laws of the State of Delaware and applicable US federal law, without regard to conflict-of-laws rules. Otherwise, these Terms are governed by the laws of Australia. Wherever you are located, you may also have rights under your local consumer protection laws that cannot be excluded by contract. Nothing in these Terms is intended to limit those rights.

15. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance.

16. Contact

SoloOp's US service is operated by THE DU VERGIER FAMILY LLC.

For questions about these Terms:

Email: support@solo-op.com